Frequently Asked Questions
Find answers to common questions about our pet care services.
Updates are sent as needed, typically every 2–3 hours when reassurance is helpful. You will always know how your pet is doing.
No. Care is structured so your pet is not alone for extended periods. We discuss the schedule in advance so expectations are clear.
No. During in-home stays, no outside visitors are permitted. This protects your pet and your home.
If an emergency arises, you will be contacted immediately. If veterinary care is needed, your preferred vet will be contacted first. Clear instructions are confirmed before care begins.
Yes, if discussed and agreed upon in advance. Clear instructions must be provided.
Create an account and complete your pet's profile. Once we've reviewed and approved your account, you can request and book care directly through your online calendar in the client portal — we don't take availability requests by text.
No. Coco's Pet Services provides in-home services only.
The focus is not speed or volume. The focus is consistency, communication, and respect for your home. Clear boundaries, steady care, and reliable updates create peace of mind.
Still have questions?
Feel free to reach out. I'm happy to discuss your specific needs and answer any questions.